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Sony Is Refunding Some Players for Anthem's PS4 Crash Bug - GS News Update

Anthem's latest PS4 crash bug is so bad that Sony is providing refunds for some players.

Anthem is out now for everyone on PC, PS4, and Xbox One. Currently, Sony is providing some refunds to some PS4 players after reports of a PS4 bug that is causing your PS4 to shut down improperly. If you are experiencing these issues, contact Sony and inform EA as they are working on a fix.

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santinegrete

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Seriously? that could damage the firmware! avoid it like the plague unless you want an excuse to throw your ps4 to the trash bin.

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dynamotnt

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EA's money grubbing policy to do all in house games on the terrible frostbite engine and thereby saving time and money not making engines has been biting them in the ass time and again, they must know everyone that has worked on frostbite for anything other then a standard fps type game would be able to attest to just how bad frostbite is.

it was the same with fallout 76, the game was suffering from bugs that were present in the very first iteration of the engine, 20+ years ago their first elder scrolls. and they plan to make their future games on it? hahaha...

every battlefield that comes out requires that you wait a full year for normal fixes, like spawns shotgun balance and other such shit, purely because frostbite is archaic and only capable of so much.

and as devs lose their creative freedom they stop caring about working for a shit company like EA and go somewhere else. And that's where ea is now, as creatively bankrupt as they have been morally since... forever. lets watch em burn, and die slow stop buying their overpriced shit.

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jsprunk

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I'm so glad I no longer do business with EA!

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Eldrach

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This game is so bad they should refund everyone and release it again a year from now when it's actually done.

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ukgamer51

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Edited By ukgamer51

This makes me so glad I didn't get it, what with the poor reviews and now consoles crashing on both PS4 and Xbox, Serves you right for getting it on day one. should have left it a few weeks or months, until the game has changed and dirt cheap.

With the worry of your console getting bricked, are you still going to play it ?

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SMOUCHE_MOLE

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@ukgamer51: “. . .Serves you right for getting it on day one.”???

That is terrible logic. Not to mention, Captain Hindsight much? Assuming we all should have known that a game would be so buggy it’d f***ing crash people’s consoles? No

Or the other take, that we should just never buy products when they release just for the possibility that they COULD be problematic?

So if the product, in this case Anthem, was completely polished and at its best, would you still say it serves us all right to have bought it day one and all be playing such a masterpiece?

Are you happy this is happening to people. . ? “Serves you right. . .” What a spiteful human being

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dynamotnt

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@smouche_mole: the point he's making is. Noone should be buying ea games, not you or anyone else... not because we've told you so, but because you know you shouldn't. because ea are scum, because every single game they have released since bf4 has been a MESS. and if you continue to throw money down the drain, you clearly get what you deserve, the trash you bought, see?

it's the same on youtube, every single damn youtuber is whining non stop about anthem, yet every single one of them makes 5-7 anthem videos a week and pays for ea premier lol. morons.

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ghost140

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@smouche_mole: I ll go a different route and say im glad there are people out there willing to pay to be beta testers so I dont have to. They are da real MVP.

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Bignoli

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Can someone paste the URL of where we should complain about this bug? I would love to report mine for sure. I just want to hit the Plat trophie on it first (im at 89%). But doing so made my PS4 crash 5 times already after the Day 1 Patch. Might not be worthy to finish it.

Please paste the URL !

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gotrekfabian

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gotrekfabian  Online

@bignoli: Its not really a place for complaining but here is where you can report your crash issues:

https://answers.ea.com/t5/Technical-Issues/PS4-Crashing-Info-Gathering/td-p/7625236

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Bignoli

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@gotrekfabian: Thank you man, I meant that hehe. Appreciate you sharing.

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Ember_to_Flame

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What refunds? I've had 2 major crashes, had to take out the power cable for some time to start the ps4 again, if I don't do that the controller is just blinking and the ps4 is dead. Happens when I turn off Anthem from the PS menu, luckily my ps4 has not been broken, yet.

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el_swanno

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Edited By el_swanno

@ember_to_flame:

I had that last week too but it’s not the first game to do that to my PS4.

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Ember_to_Flame

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@el_swanno: Oh? Think I've had 1 shutdown in general(before anthem) with both my ps4s since launch of the original and I play everyday. Suppose I've been lucky with the games I've played. Had it a few times on xboxone though, and pc more then I can count xD.

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Balugha

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No they're not.... I've had my PS4 shut down from this game and they still didn't refund me. I've only played it for less than 10 hours and had 3 PS4 shutdowns and a dozen game crashes on a PS4 Pro new from October 2018.

They said because I played the game, it isn't eligible for a refund.

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gotrekfabian

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@balugha: Keep pushing them if this is what they say. How would you know that there was an issue if you hadn't played it? They're employing damage control wherever possible if you ask me.

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itchyflop

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Edited By itchyflop

Its a crap broken mess , this only strengthens the point.

Ea should care more about what they release and their customers and charging £49 (UK) for this abomination is a joke.

Its so sad as there are some great elements to it.

Wake up EA

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skippert

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They should provide a refund for all players for this incomplete piece of trash.

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gotrekfabian

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gotrekfabian  Online

@skippert: So you haven't played it? The game is good and not incomplete at all but the bugs are unacceptable.

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skippert

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Edited By skippert

@gotrekfabian: the game is incomplete. From its repetitive grind and fetch quests to its almost missing end game. You dont need to play it to know this. There are plenty of sources that play for us and bring the news. And we havent even gotten into the scala of bugs, how the game was marketed to look completely different and more vibrant, the broken loot system, the extremely thin storyline. Theres always going to be hc fans to defend this game but in its current state its just as bad if not worse than Fallout 76, at least that game doesnt hardcrash and potentially brick or ruin your console. My face is literally tired... There is literally not a single review out there that will claim that Anthem is a complete game, seriously... Not a single one.

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gotrekfabian

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gotrekfabian  Online

@skippert: Baaaaa...

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gotrekfabian

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Edited By gotrekfabian  Online

I've had the PS crash issue and it was very disconcerting when it happened for the second time, I thought that my day one machine was giving up the ghost but researching the issue put my mind at ease when I discovered that other Anthem gamers were suffering the same error. It causes the firmware to malfunction in some way especially when shutting down, it also seems to cause the hardware to run hotter than usual and causes the fan on my console to kick in even after shutdown. BioWare AND Sony are responsible here; BioWare for the patch itself and Sony for not testing the patch prior to release to the public which they are supposed to do.

I'm not going to be playing Anthem anymore until the issue has been patched, there's no way I'm risking my PS being bricked.

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